FAQ

Frequently Asked Questions:

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If you have a question which has not been answered here, or you have other inquiries about website design, web hosting, website maintenance, please feel free to contact us.

I want to establish a strong presence on the web for myself and/or my own business. Where do I start?
If you want to bring your business or your online identity to a higher level and have more people know about you, please revise our Services section and request a quote from us, specifying all the details about your vision. You can also download our questionnaire, which will help you with describing your goals and let us understand all the details about the site you are planning to have
How much will a website cost me?

The price of a website depends on its’ volume, complexity and the desired functionality. A small static website’s price can start from R2500, whereas a big portal or a full ecommerce website with a big number of pages may cost from R30000 and higher. When you submit all the details about the web site you need, we will be able to properly evaluate it and provide you with an affordable price for it.

How long will it take to have my website designed?
 The time needed to design your web site can range from 2-3 weeks to 2-3 or more months, depending on the number of the pages, the amount of custom programming needed and the number of the revisions required. If you have a certain deadline for your website, we will always try to meet it with you. The time needed for the design also depends on how fast you will provide the content needed for your site.
Can you provide hosting services for my website?

Yes, we can register a domain for you and host your site on our server. All our clients get first 12 months of hosting for FREE, and R200 year afterwards

Will I get an email with my website?
Yes, you can get more than one email address to communicate with your visitors.
How does the design process go?
  • Once you choose us to work on your project, we will send you our questionnaire and our custom proposal to confirm all the details.
  • After that, we start working on the layout.
  • When the layout is done, we send it to you for your approval. If you are not happy with the design, we will do 3 revisions for free, and after that all the additional revision works will be charged on the basis of R250/hour.
  • When the layout is approved, we code the site, perform cross-browser testing, SEO-optimize it and make sure everything works properly. While the site is in the development stage, we will have the site at our server, where only you and us can see it, revise it and work on it. The site will go live when it’s 100% completed.
  • After the site is coded and functional, we show you the results to get your approval
  • When we get your final approval, the website will be ready to go live, we can install it for you and will provide from 2 weeks to 3 months of free support.
How does the order process go?
  • Once a client orders one of our services/packages, we will get back to him/her by email to confirm the final price.
  • After that, the client pays 50% of the final price, and then the design process begins.
  • When the client is satisfied with the result, the site will be ready to go live.
  • Once the site is ready to go live, the client has to deposit the rest of the payment to us.
  • The site goes live and the client gets support for the number of days agreed.

 

Will my website be Search Engine friendly?
Yes, we create clean-coded and W3C compliant websites, with SEO-optimized code, which makes your sites easy to be accessed by any search engine.

What if I don’t like the design?
We always pay attention to all the details you provide prior to the beginning of the site’s design. In case you don’t like the first design we create, we will do 3 revisions free of charge. If you need more revisions, each revision will be based on our hourly rate of R350/hour. Based on our experience of creating sites for different clients, 99% of our clients were happy with the design and didn’t need more than 2 revisions.
Will everyone see my website the same?
We always design websites considering that different people use different browsers and different screen resolutions. Before your website goes live, we make sure it looks consistent in all the popular browsers and screen resolutions..
Will my website be spam-protected?
Yes, we provide excellent spam protection and spam-filtering modules with your content management system..
How can I update my website content??
We will provide a content management system for most of the sites, which will let you update your site without any html knowledge. If you are not familiar with content management systems, we will provide a basic tutorial on how to update your content. If you have a site which you are not planning to update frequently, you will probably not need a content management system, and in case you need to update some small details on your website, we can do that for you.
Will everyone see my website the same?
We always design websites considering that different people use different browsers and different screen resolutions. Before your website goes live, we make sure it looks consistent in all the popular browsers and screen resolutions.
How can I update my website content?

We will provide a content management system for most of the sites, which will let you update your site without any html knowledge. If you are not familiar with content management systems, we will provide a basic tutorial on how to update your content. If you have a site which you are not planning to update frequently, you will probably not need a content management system, and in case you need to update some small details on your website, we can do that for you.

Do you provide any training on updating my website?
Yes, we make sure that you will be able to add and edit your websites’ content quick and easy, and we provide basic tutorials on how to manage your website’s content..
What after sales services do you offer?
We offer from 2 weeks up to 3 months of free support, website maintenance (on the basis of R250/hour or a set fee per month), and further website development. We are always available online, and should you have any question about your website or additional work needed, we’ll be happy to help you with it
I need to update my existing website, can you help me?
Yes, we can help you update the site and provide maintenance for it on a monthly basis, if needed
Do you redesign existing websites?
Yes, we’ll be happy to create a better look for your website, enhance its’ functionality and structure. You are welcome to request a redesign quote from us at our pricing page, and we’ll get back to you right away.
Can I accept payments through my website?
We can install various applications for your site, which will make this possible. If you are planning to have an online shop, the payments’ module will be supplied together with the shopping cart software. If your site is not a shop, but you would like to sell a couple of items, we can also integrate the necessary scripts for accepting payments
Do I have to keep my website maintained or hosted by Silver Ivy Media forever or can I move to another supplier?
After we submit the website to you, you become the owner of all the site’s files and are free to choose any supplier you wish.
In what formats should I provide images and text for my website?
You can provide the text files in any type of format, as long as the text is not an image and is able of being copied. As for the images – we would prefer them to be in the best quality possible. Please do not provide images inside a Word document.
Do I have to provide images for my website or will you do that for me?
If you have particular images you need to be used, we would like you to provide those. If you have an online shop, we will need the images of your product in the beginning or in the first half of the project. In case you want us to find the images for your site – we can do that too. We use professional stock images’ sites, where we purchase the images for your site in the best quality.
I like a certain design i saw online, can you copy this design for my site?
We do not copy or reproduce web designs created by others, since this is against the copyright law.